While sound issues have long plagued older iPhone models, it’s surprising to encounter the “no sound issue” on the relatively new iPhone 12 and 12 Pro, released just a year ago. Apple has acknowledged that a component failure may be the culprit behind these sound problems. Consequently, the company has initiated a repair program for affected devices, offering to fix the speakers on affected iPhone 12 and iPhone 12 Pro units. But what if your device isn’t covered by the service program? Don’t worry; here are some practical tips to try before resorting to repair.
Fixing the No Sound Problem on iPhone 12 and 12 Pro
Apple recently announced a no sound service program for malfunctioning iPhone 12 and 12 Pro units made between October 2020 and April 2021. In its distinctive approach, the Cupertino company stated that a very small percentage of iPhone 12/12 Pro users have encountered the issue of speaker failure.
However, even a small percentage of the millions of iPhone 12 devices reportedly sold by Apple implies that hundreds of thousands of iPhone 12 models are affected by the speaker failure. Reports indicate that the no sound issue arises from the failure of the receiver module in the iPhone 12 and 12 Pro. Therefore, if your iPhone 12 speaker is not producing sound, promptly contact Apple Support.
For those ineligible for the repair program, here are some tips to resolve sound issues on your iPhone 12. Let’s get to it!
Check iPhone 12 No Sound Program Eligibility
Note that Apple’s No Sound program covers only iPhone 12 and iPhone 12 Pro. If you have iPhone 12 mini or 12 Pro Max, you don’t qualify.
As Apple doesn’t provide a serial number checker for the program, you must contact Apple Support to confirm eligibility.
Prior to sending your device for repair, ensure data backup via iCloud (Settings -> Apple ID banner -> iCloud -> iCloud Backup) or Finder/iTunes. Then, erase your iOS device (Settings app -> General -> Reset -> Erase All Content and Settings). Additionally, remove the SIM card from your device.
After erasing your iPhone, visit the Apple Support site to schedule an appointment at an Apple Retail Store. Alternatively, contact Apple Support to arrange mail-in service via the Apple Repair Center.
Note that the service program doesn’t extend the standard warranty for iPhone 12 and iPhone 12 Pro. It solely covers receiver failure for “two years” after the initial retail sale of the affected models.
If you’re wondering about the applicability of the program to iPhone owners outside the US, rest assured, it’s a worldwide service program. However, if your iPhone 12 or 12 Pro has damage hindering repair completion, such as a cracked screen, it must be fixed beforehand. Apple notes additional repair costs may apply in some cases.
Tips for Troubleshooting Sound Issues on iPhone 12
Sound problems have persisted on iPhones for some time. Whether your iPhone qualifies for Apple’s service program or you want to attempt DIY solutions for sound issues, we’ve got you covered. These tips are applicable not only to the iPhone 12 but also to any iPhone experiencing sound problems.
Ensure the Mute Switch is Off
While not a solution, ensure the mute switch is disabled. Accidentally enabling it might have been overlooked. Move the switch towards the iPhone display to ensure the orange color isn’t showing. A pop-up on your iPhone screen will confirm Ring mode is on.
Ensure Speaker Grills are Clean
Another essential task is to check for smudges or gunk blocking the speaker grills. Dust can sneak into ports and cause issues. If you’ve encountered the “Accessory not certified” error, you’re likely familiar with this. Use a soft-bristled toothbrush to scrub the speaker holes. Canned air can also help blow debris out of the speaker’s nooks and crannies.
Turn Off Do Not Disturb
Enable Do Not Disturb, and calls and notifications are silenced. Disable it on your iPhone 12 or older models. In iOS 14, navigate to Settings app -> Do Not Disturb, then toggle it off. In iOS 15 or later, go to Settings app -> Focus -> Do Not Disturb, and turn off the toggle.
Turn Off Bluetooth
Connect your iPhone to a Bluetooth audio device, and sound is routed through it. If your iPhone’s speaker isn’t working, disable Bluetooth so sound comes from your iOS device. To do this, go to Settings -> Bluetooth and toggle it off.
Check iPhone Sound
Ensure optimal sound settings on your iPhone 12. If set to the lowest level, your iPhone will be silent. Navigate to the Settings app -> Sound & Haptics, then adjust the Ringer and Alerts slider. To increase volume, move the slider right.
Note: If the speaker button on the Ringer and Alerts slider is dimmed or there’s no sound, your speaker may be damaged.
Find Sound Settings in Third-Party Apps
Many third-party apps and games offer customizable sound settings. If you can’t hear sound from your iPhone 12 with a third-party app, adjust the volume and mute settings within the app. If the issue persists, update the app (App Store -> your profile -> Available updates). If the problem persists after updating the apps, delete and reinstall them on your iPhone 12.
Force Restart Your iPhone
Force restarts are reliable for fixing common iPhone problems. To do this, press and release the volume up button, then the volume down button. Next, hold down the side button until the screen goes black and the Apple logo appears.
Reset All Settings
- iOS 14 or earlier: Settings -> General -> Reset -> Reset All Settings.
- iOS 15 or later: Settings -> General -> Transfer or Reset iPhone -> Reset -> Reset All Settings.
Update Software
To fix sound issues on your iPhone, update the software. If it’s a bug causing the problem, a software update should resolve it. Navigate to Settings -> General -> Software Update to download and install the update.
Troubleshoot No Sound on iPhone
With these tips, you should resolve sound issues on your iPhone 12 or older models. If the problem persists after trying these solutions, contact Apple Support for assistance. Any questions or feedback regarding sound issues on your iPhone 12? Feel free to share in the comments below.
Pritam Chopra is a seasoned IT professional and a passionate blogger hailing from the dynamic realm of technology. With an insatiable curiosity for all things tech-related, Pritam has dedicated himself to exploring and unraveling the intricacies of the digital world.
