Many Adobe Creative Cloud users encounter font issues after updating to macOS Monterey. When attempting to manage fonts, Adobe CC freezes on the “Loading Adobe Fonts” screen, necessitating forceful termination of the application. While no official solution has been provided, we have compiled effective remedies to resolve this frustrating bug. Explore these solutions if you are experiencing the freezing problem on your Mac.
8 Tips to Resolve Adobe Creative Cloud ‘Loading Fonts’ Bug on Mac (December 2021)
While the “Loading Adobe Fonts” issue seems to stem from a bug, start with basic troubleshooting: fix Wi-Fi, update the app, or use the Adobe repair tool. If these fail, resort to drastic measures like uninstalling Creative Cloud or using Adobe Cleaner. Let’s dive in!
Turn Off/On Wi-Fi on Your Mac
- Click the Wi-Fi icon at the top right corner, toggle Wi-Fi off, wait, then toggle it back on. Launch Adobe CC to check if the fonts issue persists.
Restart Your Mac or MacBook
- Click the Apple menu icon at the top left corner and choose Restart. After your Mac reboots, open Adobe CC and check if the “Loading Adobe fonts” error persists.
Update Adobe Creative Cloud Apps
If you haven’t updated Adobe Creative Cloud recently, the problem could be due to outdated versions. Here’s how to update:
- Open the Creative Cloud desktop app, then click the menu icon at the upper right -> go to the Apps tab -> select Updates -> Check for Updates. Update apps individually or all at once with “Update all”.
Sign Out and Sign Back into Adobe CC
- Launch Adobe CC app on your Mac -> Gear icon at the top right -> Preferences -> General -> Account tab -> Sign Out.
- Right-click on the app icon in the Dock and choose Quit. Then, reopen the app and sign back in.
Repair Adobe Creative Cloud on Your Mac
- Ensure all Creative Cloud apps are closed. Then, download the Creative Cloud desktop app uninstaller for your Mac. Double-click the .zip file and then the Creative Cloud Uninstaller.
- If prompted, click Open and enter your administrator password.
- Finally, click the “Repair” button in the appearing pop-up. After repairing the Adobe CC desktop app, check if you’ve resolved the “loading fonts” issue on your macOS Monterey device.
Uninstall/ Reinstall Adobe Creative Cloud Desktop
If the issue persists, uninstall the Adobe Creative Cloud desktop app and reinstall it. Before proceeding, ensure all your files have synced with the cloud, as unsynced files may be lost.
- Download Adobe CC uninstaller for macOS 10.11 or earlier
- Download Adobe CC uninstaller for macOS 10.12 or later
- Download Adobe CC uninstaller for Macs with Apple silicon
2. Extract the zipped file. Double-click the “Creative Cloud Uninstaller.app” installer. If prompted, select “Open” to proceed.
3. A pop-up will appear, asking, “Are you sure you want to uninstall the Adobe Creative Cloud app? You may repair the installation to resolve any issues.” Click “Uninstall“. The uninstaller will then remove the Adobe CC app from your Mac and display a confirmation message.
4. Reinstall Adobe Creative Cloud to check if the fonts bug has been fixed on your macOS Monterey machine.
Use the Adobe Creative Cloud Cleaner Tool (Most Trusted Method)
- Before running the Adobe CC Cleaner tool, ensure all Adobe Creative Cloud apps are closed, and Creative Cloud background processes are terminated.
- Additionally, back up all files and folders.
- Ensure your files have synced to the cloud. Files not synced to the Creative Cloud account could be lost.
- Once files stored in Adobe product directories are backed up, navigate to Finder -> Applications -> Utilities -> Adobe Installers. Then, double-click Adobe Creative Cloud’s uninstaller and follow the prompts to uninstall.
- Next, restart your Mac, and download the Adobe Creative Cloud Cleaner tool for your Mac.
- After downloading, double-click the AdobeCreativeCloudCleanerTool.dmg file. Then, open the Terminal app and enter the following commands:
To remove all products above CS6, use this command:
sudo [Path to Adobe Creative Cloud Cleaner Tool.app]/Contents/MacOS/Adobe Creative Cloud Cleaner Tool --removeAll=CREATIVECLOUDCS6PRODUCTS
To uninstall all products below CS6 and erase Adobe ID credentials, use this command:
sudo [Path to Adobe Creative Cloud Cleaner Tool.app]/Contents/MacOS/Adobe Creative Cloud Cleaner Tool --removeAll=ALL
Now, verify that the Adobe Creative Cloud Cleaner tool has completed the task and check the log file entries. Then, proceed to reinstall your Creative Suite applications.
Update Your Mac
- Visit System Preferences on your Mac, navigate to Software Update, and download and install the latest macOS version.
Resolved ‘Loading Adobe Fonts’ Bug in macOS Monterey
That’s it! Hopefully, Adobe Creative Cloud now functions normally on your macOS Monterey device without the annoying “Loading fonts” error. Let us know which hack helped you fix Adobe CC on your macOS device. Was it one of the basic tips or the Cleaner tool? Share your feedback and any other effective tips for troubleshooting this bug.
Pritam Chopra is a seasoned IT professional and a passionate blogger hailing from the dynamic realm of technology. With an insatiable curiosity for all things tech-related, Pritam has dedicated himself to exploring and unraveling the intricacies of the digital world.
